Professional Services Enablement Manager

Onboarding and Integration:

• Develop and manage ECM-specific onboarding programs to ensure new hires and partners understand the ECM industry landscape, the company’s solutions, and professional services best practices.
• Guide new employees and partners in mastering ECM systems, platforms, and tools commonly used in client engagements.
• Create tailored onboarding workflows for various roles such as solution architects, technical consultants, project managers, and partner professionals.

ECM-Specific Training and Enablement:

• Design and implement training programs
• Ensure all participants are trained in emerging ECM technologies such as artificial intelligence, automation, cloud content services, and regulatory compliance.
• Provide training for customer-facing skills, including consultative selling, requirements gathering, and solution delivery.

Building an Academy (Internal University):

• Establish and manage a centralized Academy to house training, certification, and enablement resources tailored to internal employees, partners, and customers.
• Collaborate with subject matter experts (SMEs) to develop and deliver content such as workshops, self-paced eLearning modules, and live training sessions.
• Build structured learning pathways, including foundational courses, advanced certifications, and specialized tracks for different roles and career aspirations.
• Foster a culture of learning through gamification, recognition programs, and incentives for course completion and certifications.

Continuous Skill Development:

• Identify and address skill gaps in ECM implementation, configuration, and customer success through targeted enablement strategies.
• Establish certifications or badging programs for key ECM-related competencies to recognize expertise and encourage professional development.
• Collaborate with product and engineering teams to ensure all participants are trained on new features, updates, and roadmap changes for ECM offerings.

Collaboration with Leadership and SMEs:

• Work closely with Professional Services leadership to align enablement initiatives with organizational goals and customer demands.
• Partner with SMEs to develop advanced content on ECM solutions, integration strategies, and best practices.

Partner Enablement:

• Develop and manage training programs specifically tailored for partners, ensuring they have the necessary knowledge and skills to implement ECM solutions effectively.
• Collaborate with partner teams to align training efforts with business objectives and partner certification goals.

Metrics and Success Measurement:

• Define success criteria for onboarding and training programs, leveraging key performance indicators (KPIs) such as time-to-productivity and project delivery quality.
• Regularly report on the impact of enablement initiatives, using data-driven insights to recommend improvements.

ECM Industry Trends and Best Practices:

• Stay informed about advancements in ECM, including regulatory updates, emerging technologies, and market demands.
• Integrate industry best practices into enablement programs to ensure employees, partners, and customers remain competitive and future-ready.
• Advocate for a culture of continuous learning and innovation within the ECM ecosystem.

• Proven experience in training, enablement, or leadership roles within the ECM or digital transformation industries.
• Strong understanding of ECM platforms and technologies.
• Familiarity with industry regulations and compliance requirements affecting ECM, such as data retention policies and privacy laws.
• Expertise in designing and delivering enablement programs for technical and functional roles in ECM.
• Experience building centralized learning hubs or Academy programs for employees, partners, and customers.
• Exceptional facilitation and communication skills to translate complex ECM concepts into actionable training.
• Proficiency in Learning Management Systems (LMS) and enablement tools, with experience creating professional certifications.
• Analytical skills to measure program effectiveness and drive continuous improvement.