Project Specialist

• Customer Engagement - Single point of contact for assigned customers, promptly respond to inquiries, regularly review and plan staffing needs, deliver small change requests
• Project Management - Scope, estimate, and quote system change requests; deliver on time and within budget; schedule resources for staff augmentation and change requests; monitor and control project activities
• Reporting and Communication - Update customers on their service budget and project status; generate accurate project reports
• Team Coordination - Assign complex work to a Project Manager as needed; approve time entries and assist with onboarding and offboarding; manage risks associated with customer requests
• Continuous Improvement - Identify and apply process improvements; develop and maintain PMO best practices; plan and complete personal development activities

Success Behaviors: Build strong customer relationships and receive positive feedback. Maintain internal and cross-team relationships, ensuring adherence to policies. Continuously improve skills and plan development activities with the manager

• 2-3 years as an associate project manager, project coordinator, or equivalent
• Experience managing multiple small projects with cross-location teams
• Proficient in communication at all organizational levels
• Preferred experience with PSA tools (FinancialForce/Certinia) and in a professional services environment
• Preferred experience working with international teams and customers
• Knowledge of enterprise software project delivery lifecycle
• Ability to manage a large portfolio of customer engagements
• Effective communication, organization, and time management skills
• Detail-oriented, energetic, and enthusiastic
• Competent in MS Word, Excel, PowerPoint, Project
• Bachelor's degree preferred
• CAPM, PRINCE 2 Foundation, or equivalent in project management required or to be obtained within 6 months
• ITIL V3 Foundation preferred
• Business level German an English (other languages as a plus)