SER named a Challenger in 2019 Gartner Magic Quadrant for Content Services Platforms

The Gartner Magic Quadrant for Content Services Platforms (CSP) assists buyers in finding the best software platform for their needs. The vendors in the Magic Quadrant are evaluated based on their ability to execute and completeness of vision. Its Challenger positioning, the SER Group believes, expands its position among global vendors that head up the content services market and reflects its increasingly strong international presence, a clear roadmap and diverse product capabilities.

“We have developed Doxis4 to enhance both efficiencies and customer experiences to boost overall productivity,” explains Morad Rhlid, Managing Director, SER Solutions International. “We enable enterprises to turn data turmoil into valuable assets by quickly and proactively providing users with the information they need.”

With demand for cloud and hybrid deployments increasing in the CSP marketplace, the SER Group is convinced that Doxis4’s versatile deployment options provide the flexibility that enterprises want today. Doxis4 is available in the cloud, on premises and as a hybrid solution.

The SER Group credits its Challenger positioning to its platform’s combination of rich content services, federation and AI, surfacing content from multiple sources to support business processes. As Rhlid says, “We believe that this adaptability is essential for enterprises to harvest real value from their content to succeed in the digital economy.”

The SER Group offers out-of-the-box vertical solutions, including for the banking and energy sectors. It also provides horizontal solutions, such as for complaint management and invoice processing. Rhlid comments, “We know how crucial these numerous vertical and horizontal ready-to-run solutions are for our customers to enable quick implementation and a faster go-to-market.”

The Doxis4 platform, as the SER Group views it, consistently supports enterprises in their digital transformation strategy with innovative content, process and cognitive services for quicker data access and workflow automation for smart decision-making. At the same time, we believe that the platform also gives companies the tools to adhere to information compliance and regulatory requirements and, through improved efficiencies, bolster the bottom line.

*Gartner Magic Quadrant for Content Services Platforms, Michael Woodbridge | Marko Sillanpaa | Lane Severson, 30 October 2019.

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