Blockchain is an omnipresent topic these. Is blockchain a universal remedy to enhance (cost) efficiency, security and autonomy? How do the new possible applications affect ECM and content services?
No customer tolerates long waiting times anymore. And no company can afford to offer customers anything less than the best. Artificial intelligence in customer support is giving companies ways to achieve this.
The Spanish publication Revista ByteTI regularly hosts an event called “Desayunos Tecnológicos”, where specialists come together in the setting of a business breakfast to debate and exchange ideas on a specific topic. SER was a guest.
We had, quite literally, an eventful week. After the Gartner Digital Workplace Summit on Monday and Tuesday, we moved our booth the next day to the IT Future Expo in Warsaw. We attended the IT Leaders Award as well, where sponsors and IT leaders had many networking opportunities.
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