Best Practice EDEKA Nord

Initial situation

Property management at EDEKA Nord forms a separate department of around 30 staff. Each property has its own record – which is often very extensive – with plans, contracts, ongoing invoices, etc. Employees in property management are often required to travel to the markets that they deal with as part of their job. Before going on these trips, the staff have to compile the documents required for the project in physical reference files to take with them. Instead of carrying heavy briefcases full of orders, acceptances, logs, etc. with them everywhere, the staff should be able to use a check-out/check-in function to transfer the electronic property records for their stores to their notebooks and then edit them there.

Reasons for SER

• Long-standing successful business relationship with SER
• Expertise and adherence to deadlines
• Flexibility of a mid-sized company based in Germany

Solution

• Electronic property records based on Doxis4 Records Management
• Doxis4 archive (Content Repository) with full-text search
• Smart Notes for email archiving from IBM Notes
• Smart Office for archiving MS Office documents

Integration

IBM Notes, MS Office

Volume of documents

Around 64,000 documents of up to 10 pages were migrated to the electronic folder structure of the property records.
500 folders were digitised. Current stock of documents: 170,000 documents.

Users

All 30 property management staff

Implementation

The electronic property record system was introduced with electronic folders for correspondence, contracts, excerpts from the commercial register, maintenance contracts, etc. Migration of the record documents. Remote access to the records over the Internet. As planned, individual records were initially taken out of the office by means of a check-in/check-out function. Subsequently, this system was replaced with remote access over the Internet. Each property manager therefore now has a notebook with a UMTS dongle that provides secure access to the company's headquarters in Neumünster.

Benefits

Property managers now travel light with nothing more than a notebook. It is no longer necessary to compile a lot of physical reference files. Online access to the property records means that property managers have access to the documents they require at any time and from anywhere.