Best Practice Fraport AG

Area of application	Modern digital information logistics
Industry	Airport operator
Employees	10,200 in Germany, 20,600 worldwide for the Fraport company (2017)
Turnover	2.93 billion euros (2017)
Headquarters	Frankfurt am Main
Integration	SAP, airport operational database "INFOplus"
Project scope	Germany

The close cooperation with SER paid off from the very beginning and has continued throughout project support.

Jürgen Grewe, Product/Solution Developer SAP Systems, Fraport AG

Challenges

Meeting legal requirements of long- term, audit-proof archiving
All company information should be readily available in every business process
Integration into ERP and HCM, the leading SAP systems, and into the central flight plan database "INFOplus" (passenger orientation system)

Targets

Ensure that everything runs smoothly in airport management
Support business processes with digital documents
Enable SAP-based access to archived documents
Reduce load of SAP systems to boost performance
Create more transparency and efficiency in invoice processing

Solutions

Digital long- term archive for SAPsupported processes, incl. material management, HR, accounting, sales, real estate management
Automated invoice management with invoice ledger
Information logistics for Frankfurt airport expansion

Project overview

Starting point

The internationalization of the Frankfurt Airport company that began in 1998 heralded in a new area of document management: With SER as its partner, the company built its first digital archive to store HR and construction documents. The major reasons for a digital archive for business documents were the same back then as they are today: one, to fulfill the legal requirements for long- term and audit-proof storage and, two, to provide uniform access to all company information and ensure it can be utilized at any time in a business processes. The SER archive was continuously extended after that and further modules were launched, including automated invoice management and inbound mail processing.

Why SER

Flexibility in accommodating specific requirements
The scaling options of SER's solutions
Doxis4's strengths from a business and technical perspective

Solutions

Doxis4 archive, DMS, InvoiceMaster Read and SAP Control (S), and eMail Importer

Integration

SAP ERP, SAP HCM, airport operational database "INFOplus"

Document volume

8.7 million documents (1.3 terabytes) migrated to Doxis4; current pool >10 million

Users

Ca. 2,300 employees

Implementation

1998: Launched SER digital archive; at first to archive HR and construction documents
2002: Initiated SAP connection: archiving inbound/outbound invoices; SAP business workflows
for further processing/verification
2003: Extended digital archiving to further document types, e.g. inbound invoices in construction,
up to 300 pages per invoice
2004: Started SAP data archiving to reduce load and improve performance
2012: Upgraded to Doxis4; switched during operation
2014: Automated inbound invoice processing
2016: Electronic document management for airport expansion: program measures for passive
sound insulation and building Terminal 3 with SAP integration

Benefit

The processing times with Doxis4 are considerably shorter for employees
Transparent inbound invoice processing through early scanning of invoice documents and an
invoice verification workflow
SAP/Doxis4 integration makes it easier to implement measures for passive sound insulation

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