Best Practice Grohe AG

Area of application	International ECM — from the SAP archive to electronic personnel and supplier records
Industry	Sanitary fittings
Headquarters	Dusseldorf, Germany
Integration	SAP, tangro (Invoice); pool4tool (SCM Portal)
Project scope	Worldwide

By switching to the Doxis4 system, Grohe gained an up-to-date ECM system, and we never had to work even a day without the archive.

Bernd Morlock, Grohe IT, Infrastructure SAP/Unix department

Challenges

Deep SAP integration with worldwide processing of SAP document types such as offers, customer orders, invoices, export certificates, consignment notes, etc.
Personnel records and documents should only be accessible through SAP HR (authorizations)
Integration of third-party products such as SAP, tangro, pool4tool, etc.

Targets

Paper-free office
Special access rights to records for employees
Automated transferal of all documents
Software integration across all user levels
Modern software (security, high availability, compliance, etc.)

Solutions

International DMS with SAP integration
Electronic personnel records, integrated with SAP HR
Electronic supplier records with connection to supplier portal pool4tool
Open interfaces

Project overview

Starting Point

The Grohe AG is the world's leading provider of sanitary fittings. Since the late 1990s, Grohe has
been using an SAP-integrated archive and DMS from SER. By switching to the latest product
generation, Doxis4, in 2015, Grohe was able to fulfill its objective of always using state-of-the-art
software. Based on Doxis4 Records Management, Grohe created electronic personnel and supplier
records to supplement its existing solutions. Personnel records can be accessed via SAP HR
according to the access rights.

Why SER

Already in 1999, SER started supporting Grohe with its electronic archive and DMS
SER had a convincing solution approach to meet Grohe's requirements: "more than just an
archive”
SER's comprehensive product portfolio, modern clients and high-performing SAP interface

Solutions

Doxis4 archive, DMS, eRecords (personnel, supplier), file import service (FIPS), international SAP
integration, inbound invoice processing with barcodes via Doxis4 winCube

Integration

International SAP connection: SAP ERP (PP, MM, SD, FI, CO, AM); SAP HR; SAP global trade; SAP
ariba (eProc) S; tangro IM (invoice management); pool4tool (SCM portal)

Document volume

Approx. 60 million documents in the archive; space required 3.5 TB

Users

1023 named users in archive/DMS; 750 with SAP integration

Implementation

SER archive customer since 1999
Starting 2000, worldwide roll-out with SAP integration: document searches out of SAP and via
Windows client from SER; filing inbound documents and outbound SAP documents
Inbound invoice processing with barcodes
Early 2015: switch to latest product generation, Doxis4
Smooth legacy data transferal during operation. All documents were accessible during the
migration phase, regardless of whether they had already been migrated or not
Launch of electronic records, e.g. personnel records and customer records
International processing of various SAP document types with Doxis4

Benefit

All 120 international locations with SAP have access to the Doxis4 archive and searchable SAP
documents, e.g. offers, order confirmations, customs invoices, customer orders
Legacy data transferal during operation
Faster and multiple accesses to personnel records
Fulfillment of security guidelines of works council. With special SAP access control, only the HR
department can access personnel records

How can we help you?

+49 (0) 30 498582-0

Your message has reached us!

We appreciate your interest and will get back to you shortly.